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  • Do I need to create an account on Rofas Exports to place an order ?
    Its not necessary to create an account but you will need to register with full details on the site to place an order.
  • What is the benefit of creating an account on Rofas Exports?
    There are various benefits of creating an account on the Rofas Exports, some of the benefits are marketing information on promotions and products, special offers to registered customers. You will also not need to input the address for the new orders unless there is a change in address. You can also log in review the order history of all the transactions done on that account.
  • I don't know how to place my order?
    Follow these steps: Select the product Select the size Pick the colour Click ADD TO CART Click on PLACE ORDER Enter your shipping details Select the mode of payment & Note your order number
  • I got an error while placing the order. I’m not sure if the order is placed.?
    For every successful order, you will receive an email and a SMS confirming the order. If in case the order was not placed successfully, we request you to place the order again.
  • Can I change my order once it has been placed?
    We don’t accept changes in the order once they are placed. However, If changes are communicated within 12 hours, we might be able to make the change in the order or the address of delivery.
  • Can I cancel my order?
    We offer you instant gratification with your every purchase! We hate to see you cancel/return your order but promise to lend you a hand, until the very end. Orders can be cancelled within 4 Hours of placing the order. To cancel your order, please send us an email on our contact us page or call us on phone number with your name, order number, order date and your mobile number. Our team will call you and confirm the cancellation.
  • I have paid via cash on delivery, how will I get the refund?"
    We hate to see you cancel/return your order but promise to lend you a hand, until the very end. On return/cancellation of an order, the refund amount, including the GST collected would be refunded. You will have to provide your bank details via email and the amount will be debited to your account within 7-14 working days.
  • Can I change the mode of refund after raising a refund request?
    No, As per the company policy once a type of refund mode is opted for by the customer, a request for change in refund mode will not be entertained.
  • Does Rofas pick up the product I want to return from my location?
    Unfortunately we dont have any courier partner to get returning products, you may have to send courier to us.
  • What if products ordered by me are out of stock?
    All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.
  • What are the payment options that I can avail of while placing an order?
    Currently, the following payment options are enabled. Credit Cards Debit Cards Manual Payments (UPI, Net Banking)
  • How do I know that my credit/ debit card payment is safe?
    Payments are accepted through certified third party payment gateways. These gateways are certified for all security aspects.
  • Where all does Rofas deliver?
    We deliver across India to over 12000 Pin codes. These deliveries are made through reputed courier companies. Since there is a constant addition of pin codes, the exact number might vary from time to time. Serviceable pin code (area) can be checked by our team.
  • What is the delivery timeline or my order?
    The general delivery timeline is 5 to 8 business days (metro cities) and 8 to 14 business days (non-metro cities) depending on the delivery address pin code.
  • How will I know whether I can get delivery in the areas that I live?
    Deliveries are made through third party courier companies. All deliverable pin codes are pre-populated in the backend. Serviceable pin code (area) can be checked by our team.
  • What if I'm not home to receive my order?
    We use 3rd party courier companies for deliveries. Most Courier companies generally attempt 3 times to deliver the products. They also leave a note for a call back in case the door is unanswered The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver, in case they don’t find you at home. Please contact the courier company and the earliest and give them a delivery time that will suit your schedule.
  • Do you deliver internationally?
    No. currently we only cater to customers in India.
  • How do I track my order once it is placed?
    Step 1: You will receive an order confirmation by Email on the registered email address Step 2: As soon as the order is shipped you will receive another email and SMS on your registered number with the tracking details. You can also log into your account and view the shipping details.
  • Is it possible to order an item which is out of stock?
    Please write to us or call us with your requirement and we will get back to your with the possibility.
  • What should I do if the item purchased is defective?
    In case, you have received a defective product kindly drop us a mail intimating us of the same within 1 day of purchase. Once the defect is confirmed, we can either process a refund or an exchange for you. Please note, the exchange will not be provided in case of any innerwears and bottom wear. In case of defective bottom-wear, we would be issuing you a refund for the product.
  • How can I give feedback on the quality of customer service?
    We welcome feedback from our customers. Please drop us an email at or contact through our social media handles and share your views.
  • I want to Place bulk orders or need some specific products, whom do I contact?"
    You can reach out to us on our ‘Contact us’ page for all bulk orders, we will assist you with quotes and information based on your request.

Here find answers for your questions regarding our products such as innerwears, kidswears, ladies garments, clothing and so on. And also find answers & solutions for your queries on cancellations, returns, orders, shipping and other product information

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